Online Banking Help (Personal)

How do I enroll?

1. Start by submitting the following information:
   
   1. The account type of one of your accounts (checking, savings, certificate of deposit, or loan)
      
   2. The account number
      
   3. Your Social Security number
      
   4. Your Bank-by-Phone pass code or PIN; if you have not called Bank-by-Phone, your default pass code is the last four digits of your Social Security number
      
   5. Your name
      
   6. Your address
      
   7. Your date of birth
      
   8. Your primary email address
      
2. Answer a series of out-of-wallet questions that will help us verify your identity.
   
3. Agree to our terms and conditions.
   
4. Select a username and password. Your username must be at least 6 characters, and your password must be between 8 and 17 characters and contain a letter and number.
   
5. Select three challenge questions, and enter their answers. Indicate if you wish to be challenged in the future on the device in which you are currently enrolling.
   
6. You will be prompted to enroll in Mobile Banking. If you are interested in text alerts, this is where you would set them up; otherwise, you will be enrolled in Mobile Banking without proceeding with this step, and you may decline it.
   
7. To learn how to enroll in eStatements, scroll down or click here.

I need help with my password! What should I do?

Which browsers support Online Banking?

• Internet Explorer (version 10 or 11)
  
• Chrome (current version)
  
• Firefox (current version)
  
• Safari (version 7.0+)
  
• Safari for iOS (version 7+)
  
  

I’m experiencing issues after logging in to Online Banking. What should I do?

How do I import my account information into Quicken/QuickBooks?

My username does not appear to be recognized. What should I do?

How do I enroll in eStatements?

1. Once signed in to Online Banking, go to Tools & Services. Click Documents.
   
2. The Documents page will load. Under the Overview tab, expand Subscription Settings.
   
3. Click the small settings wheel on the right side of the screen.
   
4. Select your desired delivery method. Please note that if you do not select the Online option, you will not have access to electronic statements.
   
5. A disclosure message will load. Please read the disclosure message and select the I Agree option.
   
6. Under the PDF Access Confirmation section, click the link to Open PDF. A .PDF file will load; it will display a five-digit code. Copy the five-digit code.
   
7. Return to the browser window. Place the five-digit code into the text box, then click Save.

1. Once signed into the Kennebec Savings Bank Mobile Banking App, tap More, then Tools & Services. Select Documents.
   
2. The eDocs screen will load. Tap Settings.
   
3. The Subscription Settings screen will load. Tap the Statements section to view your current delivery methods.
   
4. Select your desired delivery method. Please note that if you do not select the Online option, you will not have access to electronic statements.
   
5. Tap Continue. A disclosure message will load. Please read the disclosure message and select the I Agree option.
   
6. Under the PDF Access Confirmation section, click the link to Open PDF. A .PDF file will load; it will display a five-digit code. Copy the five-digit code.
   
7. Return to the mobile app. Place the five-digit code into the text box, then tap Save.

How do I set up a recurring transfer?

1. Once signed in to Online Banking, select the Transfer button to the right of the account that you would like money to be sent from. Transfer Button
   
2. The Transfer window will pop up. As you fill out the requested information, be sure to hit the Repeat checkbox. Repeat Checkbox
   
3. Choose your transfer frequency: weekly, biweekly, twice monthly, monthly, bimonthly, quarterly, biannually, or annually. If applicable, choose when you want the scheduled transfers to start. Finally, choose the duration of the schedule: whether you want it to expire after a certain number of transfers, or continue until you manually cancel it.
   
4. Review and complete your transfer.
   
5. Your new recurring transfer will now be listed in your Scheduled Transfers on the Transfer page (below the area for creating a new transfer), grouped with the account where the money is coming from.

How do I set up alerts?

1. Once signed in to Online Banking, select the Alerts link in the top right.
   
2. Choose the alert category you would like to set up. These options will vary depending on the accounts you have available in Online Banking.
   
3. Click Setup New Alert in the bottom left.
   
4. Confirm your alert category and type.
   
5. Establish the parameters for your new alert. For example, if you are setting up a "DDA Balance Below" alert, choose the amount that you would like to set off the alert when your balance drops below it.
   
6. Select how you would like the alert to be sent.
   
   1. Online will send the alert as a small notice on your Online Banking home page.
      
   2. Email will send the alert as an email message. You will be asked to confirm your email address.
      
   3. Mobile will send the alert as a text. You will be asked for your cell phone number and carrier.
      
7. Hit Finish to complete setting up your new alert.