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Online Banking Help

How do I enroll?

Click here to begin enrollment. (If you are enrolling as a small business or organization, as an individual new to the United States, or as an individual under the age of 18, call us at (207) 622-5801.)

  1. Start by submitting the following information:
    • The account type of one of your accounts (checking, savings, certificate of deposit, or loan)
    • The account number
    • Your Social Security number
    • Your Bank-by-Phone pass code or PIN; if you have not called Bank-by-Phone, your default pass code is the last four digits of your Social Security number
    • Your name
    • Your address
    • Your date of birth
    • Your primary email address
  2. Answer a series of out-of-wallet questions that will help us verify your identity.
  3. Agree to our terms and conditions.
  4. Select a username and password. Your username must be at least 6 characters, and your password must be between 8 and 17 characters and contain a letter and number.
  5. Select three challenge questions, and enter their answers. Indicate if you wish to be challenged in the future on the device in which you are currently enrolling.
  6. You will be prompted to enroll in Mobile Banking. If you are interested in text alerts, this is where you would set them up; otherwise, you will be enrolled in Mobile Banking without proceeding with this step, and you may decline it.
  7. To learn how to enroll in eStatements, scroll down or click here.

Congratulations! You're now enrolled in Online Banking.

I need help with my password! What should I do?

Click here first if you are having trouble accessing your account. You may also call us at (207) 622-5801 during regular banking hours.

Note: if your account has been locked out from too many incorrect login attempts, the above form will not work for you, and you will need to call us.

Which browsers support Online Banking?

  • Internet Explorer (version 10 or 11)
  • Chrome (current version)
  • Firefox (current version)
  • Safari (version 7.0+)
  • Safari for iOS (version 7+)

I’m experiencing issues after logging in to Online Banking. What should I do?

We recommend clearing your web browser’s cache and cookies, and setting your browser up to allow third-party cookies and content from secureinternetbank.com (for Online Banking) as well as checkfreeweb.com (for Bill Pay, if applicable). Instructions for how to do this vary depending on your browser.

You may also try to disable or turn off any ad blocking extensions you are using while on our sites by adding secureinternetbank.com and checkfreeweb.com to your whitelist. If you use Adblock, for example, while in Online Banking and Bill Pay, click on the Adblock icon on your toolbar. There should be a button that allows you to disable or turn off Adblock for the site you are currently visiting.

How do I import my account information into Quicken/QuickBooks?

We offer Web Connect and Express Web Connect automatic import options for consumers and small businesses using Online Banking. For an example of how Web Connect and Express Web Connect work, click here for an overview in Quicken for Windows. Intuit (the company that offers Quicken and QuickBooks) will provide you with resources and customer service to get you started on your particular version of Quicken or QuickBooks.

If you prefer to import your account information manually, you can download your account information from Online Banking. When viewing an account, click the Download link. Download will allow you to pick a date range (including the date range since your last download) and a file format in which to download your transactions, including .qbo (QuickBooks), .qfx (Quicken), .ofx (Microsoft Money), and .csv (comma-separated values, for spreadsheet software including Excel and Google Sheets).

My username does not appear to be recognized. What should I do?

If it has been more than twelve months since you last logged in to Online Banking, you may need to re-enroll. Call us at (207) 622-5801 or contact us here and we can confirm and help get you set back up.

How do I enroll in eStatements?

  1. Once signed in to Online Banking, go to your Profile in the top right.
  2. Scroll down to the Electronic Statement section and click Edit. eStatement enrollment options should appear.
  3. Select a delivery method option for each account that you are enrolling in eStatements.
  4. Click the terms and conditions link. Read the terms and conditions, and check the check box at the bottom of the page to confirm that you have read and accept them.
  5. Hit save. Congratulations! You’re now enrolled in eStatements. Any statements (and notices, if you opted to receive those as well) generated from your selected accounts will be delivered to you electronically.

Click here for more information on eStatements.

How do I set up a recurring transfer?

  1. Once signed in to Online Banking, select the Transfer button to the right of the account that you would like money to be sent from. Transfer Button
  2. The Transfer window will pop up. As you fill out the requested information, be sure to hit the Repeat checkbox. Repeat Checkbox
  3. Choose your transfer frequency: weekly, biweekly, twice monthly, monthly, bimonthly, quarterly, biannually, or annually. If applicable, choose when you want the scheduled transfers to start. Finally, choose the duration of the schedule: whether you want it to expire after a certain number of transfers, or continue until you manually cancel it.
  4. Review and complete your transfer.
  5. Your new recurring transfer will now be listed in your Scheduled Transfers on the Transfer page (below the area for creating a new transfer), grouped with the account where the money is coming from.

Note: if your first transfer is set to go today, it can't be cancelled, and transfers submitted after 5:30 PM Eastern will be processed on the next business day.

How do I set up alerts?

With Online Banking alerts, you can receive notice of balances crossing above or below certain threshholds, when a check clears your account, or when a loan payment is past due.

  1. Once signed in to Online Banking, select the Alerts link in the top right.
  2. Choose the alert category you would like to set up. These options will vary depending on the accounts you have available in Online Banking.
  3. Click Setup New Alert in the bottom left.
  4. Confirm your alert category and type.
  5. Establish the parameters for your new alert. For example, if you are setting up a "DDA Balance Below" alert, choose the amount that you would like to set off the alert when your balance drops below it.
  6. Select how you would like the alert to be sent.
    • Online will send the alert as a small notice on your Online Banking home page. 1 Alert
    • Email will send the alert as an email message. You will be asked to confirm your email address.
    • Mobile will send the alert as a text. You will be asked for your cell phone number and carrier.
  7. Hit Finish to complete setting up your new alert.

How is Online Banking secured?

Online Banking uses multifactor authentication to ensure security. For more information on multifactor authentication, check the video below.