Card Controls & Alerts
Manage your cards at the touch of a button.
Our Mobile Banking app now gives you greater control and security over your debit cards. Set up transaction amount limits, location limits, and merchant type limits, or block all non-recurring transactions with the switch of a button. Even turn on text alerts when transactions are declined based on your restrictions.
Access Card Controls and Alerts by selecting the Manage My Cards option on the Accounts screen. Debit cards tied to your account automatically load into a card carousel. Select the card you wish to manage by swiping through them (if you have more than one).
Tapping the Block Card switch will block all pending and non-recurring transactions from going through immediately. Temporarily Blocked will display across the card image in your card carousel. Blocking a card will remove your ability to set additional card limits.
Setting a maximum transaction amount will decline any purchase or ATM transactions attempted over that amount. The limit applies to online transactions as well as in-store transactions.
You may choose to block international transactions, or specify a location radius where transactions are allowed. Specifying a location requires you to choose the radius size around the location. The radius size defaults to 8 miles, but you can choose to have a radius as small as 5 miles and as large as 500 miles.
Location limits apply to in-store and ATM transactions; online transactions are not declined, even when a location limit is activated.
Note that if a merchant is set up to use a corporate address and not a local address when processing your transaction, it could be denied if Location Limits are turned on.
Designate specific types of merchants that you wish to block. More details for each category are available if you click on that category.
Merchant limits apply to online transactions as well as in-store transactions.
Once set up, enabling Card Alerts will allow you to receive a text if or when any transactions are attempted and declined that meet the above criteria, based on your card's settings at the time of the transaction attempt.
Set Up Alerts
Note that alerts must be set up through Online Banking. Initial activation cannot be done in Mobile Banking at this time.
- In Online Banking, go to Profile.
- Scroll down to Mobile Banking and select Manage Devices.
- Verify your mobile phone number displays. Select Change my Mobile Banking services
from the drop-down and hit Go.
- On the right-hand side of the page, under Other Services, check the Text Messaging box, the Alerts box, and the Card Controls Alerts box. Hit Continue.
- Enter the Activation code sent to your mobile device and hit Activate.
- You are now enrolled in Card Alerts!