Card Help

How can I report a lost/stolen card?

During business hours, call us at (207) 622-5801. Outside of business hours, call Bank-by-Phone at 1-888-303-7788. Press 3 to report a lost or stolen debit card, or 4 to report a lost or stolen credit card.

How can I set or reset my debit card's PIN?

Call 1-800-992-3808 for our automated hotline to set up your card's first PIN, or reset it as needed.

What does it cost to replace my ATM or debit card?

$5.00.

Which ATMs can I use my card at without being charged a fee?

Your ATM or debit card may use any Kennebec Savings Bank ATM as well as any ATM in the Maine Cash Access network surcharge-free.

Can I use my card outside of the United States?

Yes, with some exceptions or restrictions depending on where you are going – see our Travel page for more information.

My card was just captured at an ATM. What happened?

There are two most likely scenarios:

1. Your card has expired. In this case, you probably have a new card awaiting activation for you to use. If you do not, let us know and we will order you a new card.
2. Your card was (irredeemably) coded as lost or stolen. Whether this was in error or not, we do not have the capability to reverse a card that has been given a status of lost or stolen. We would be happy to order you a new card.

For these, and other scenarios – call us at (207) 622-5801.

How do I get my card set up with Apple Pay/Google Pay/Samsung Pay?

Check out our pages on Apple Pay, Google Pay, and Samsung Pay.

Card Limits

ATM Daily Cash Withdrawal Limits
ATM, Consumer Debit, and Business Debit Cards: $500.00
HSA Debit Card: No withdrawals allowed

Point-of-Sale (POS) Daily Limits
Transaction Count: 25
Consumer and HSA Debit Card Amount: $2,500.00
Business Debit Card Amount: $3,000.00