Business Online Banking Help
What is the difference between Online Banking and Business Online Banking? How do I know if Business Online Banking is the right service for my business?
Online Banking and Business Online Banking are two unique services with different features.
|Online Banking Features||Business Online Banking Features|
|Mobile Banking||Remote Deposit*|
|Mobile Deposit||ACH Origination*|
(business & personal, multiple businesses)
*Note: these features have separate fees.
Can I have both Online Banking and Business Online Banking?
Yes, you can have both Online Banking and Business Online Banking. Some individuals do this as a way to retain Mobile Deposit on their personal accounts, for example; however, if you need to transfer funds between personal and business accounts, you can only do this through Business Online Banking.
How do I enroll?
Contact our Business Account Management Team to get started. We will work with you to get you set up appropriately to meet your business requirements.
Business Online Banking users have the same Bill Pay service as Online Banking users. Each entity is restricted to only one individual who can access it. We recommend discussing this decision with us while getting set up.
I’m experiencing issues after logging in to Business Online Banking. What should I do?
We recommend clearing your web browser’s cache and cookies, and setting your browser up to allow third-party cookies and content from secureinternetbank.com. You may also try to disable any ad block extensions you are using.
How is Business Online Banking secured?
For customers that use cash management services (Remote Deposit, ACH origination, and wire origination), we advise users to be set up with security tokens. These help prevent unauthorized individuals from accessing account information or initiating unwanted account activity, particularly because cash management services allow funds to be transferred out of your organization's accounts. If you are a first-time token user, give us a call and we can walk you through the login process.
Security tokens are just a piece of the multifactor authentication strategy Business Online Banking uses to ensure security. For more information on multifactor authentication, check the video below.