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Business Online Banking Help

What is the difference between Online Banking and Business Online Banking? How do I know if Business Online Banking is the right service for my business?

Online Banking and Business Online Banking (formerly our Personal/Small Business login and our Corporate login, respectively) are two unique services with different features.

Online Banking FeaturesBusiness Online Banking Features
Mobile Banking Remote Deposit*
Mobile Deposit ACH Origination*
eStatements Wire Origination*
  Multiple users/logins
  Consolidated accounts
(business & personal, multiple businesses)

*Note: these features have separate fees.

Many small businesses will be best suited for our regular Online Banking service. Contact us if you are unsure and would like to discuss in greater detail!

Can I have both Online Banking and Business Online Banking?

Yes, you can have both Online Banking and Business Online Banking. Some individuals do this as a way to retain Mobile Deposit on their personal accounts, for example; however, if you need to transfer funds between personal and business accounts, you can only do this through Business Online Banking.

How do I enroll?

Contact Katie Vickers or Donna Russell in our Commercial Department to get started. We will work with you to get you set up appropriately to meet your business requirements.

How does Bill Pay work in Business Online Banking?

Business Online Banking users are accessing the same Bill Pay service as Online Banking users – which means that Bill Pay recognizes each user registered for Business Online Banking as a unique individual. If a Business Online Banking customer has multiple users with access to Bill Pay, each user can only see the bills and payees that they have created. For this reason, we recommend restricting the number of users with access to Bill Pay, a decision you would make while getting set up.

Click here for more information on Bill Pay.

I’m experiencing issues after logging in to Business Online Banking. What should I do?

We recommend clearing your web browser’s cache and cookies, and setting your browser up to allow third-party cookies and content from secureinternetbank.com. You may also try to disable any ad block extensions you are using.

How is Business Online Banking secured?

For customers that use cash management services (Remote Deposit, ACH origination, and wire origination), we advise users to be set up with security tokens. These help prevent unauthorized individuals from accessing account information or initiating unwanted account activity, particularly because cash management services allow funds to be transferred out of your organization's accounts. If you are a first-time token user, give us a call and we can walk you through the login process.

Security tokens are just a piece of the multifactor authentication strategy Business Online Banking uses to ensure security. For more information on multifactor authentication, check the video below.